Wall Street Took Over a Vital Sign Language Service—And Started Union Busting

This article is a joint publication of Workday Magazine and In These Times. “Do no harm” is the guiding principle of American Sign Language (ASL) interpreters’ professional code of conduct. But when Joe Klug, 28, worked as a Video Relay Service (VRS) interpreter for a Twin Cities metro area office of Purple Communications, he says this principle was routinely violated. The VRS field, which allows Deaf and Hard of Hearing people to make phone calls by video interfacing with interpreters, is difficult and fast-paced work. While some calls are social, others can be serious: medical emergencies, job interviews, jargon-heavy discussions with lawyers or sensitive conversations with doctors.